CQC have announced the relaunch of their ‘Because We All Care’ campaign. The main aim of this campaign is to encourage people to give feedback about their experiences of health and social care.

“Because We All Care seeks to position giving feedback as a positive, caring and personally empowering act. Campaign activity will reflect the positive benefits of sharing feedback on care and how that can help services to improve. Creating a strong feedback culture will strengthen relationships between people receiving care and the people providing it and is essential to the NHS, independent and social care services navigating their way through the impact of the pandemic.
Over the long-term, the campaign seeks to create a societal behaviour change where sharing feedback on care becomes the norm.” – CQC

The campaign relaunch came off the back of recently conducted research by the CQC that shows the impact of lockdown on mental health and dignity. 73% of carers say that the COVID-19 lockdown restrictions have had an impact on the mental health of the person they care for, and 56% said it also had an impact on the dignity and independence of the person they care for too.

“This important new research from CQC underlines the stark challenges faced by people in health and social care. The recent pressures on services, the emergence of the Omicron variant and the impact this is having on the availability of workforce – a workforce that CQC reported to be exhausted and depleted in our State of Care report in October, continue to impact on the availability and quality of care people receive. Yet our research also shows the power and value that giving feedback on care can have. Over half (55%) of those who have provided positive feedback felt better as a result, and 8 in 10 staff value feedback from people and their carers. We use feedback to inform our regulatory action, conducting 10,000 inspections since the pandemic began to ensure people are receiving high-quality care. We could not do this without the concerns people raise, and the positive feedback on services which we are able to use to share good practice.” – Kate Terroni, Chief Inspector of Adult Social Care at CQC

The Because We All Care campaign aims to help services identify and address quality issues and support service users by encouraging people to share feedback on individual experiences of health and social care services in England.

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